About Us
Science-driven solutions for safer workplaces with premium hygiene products
- History
- The Future
- Quality Management
- Working at Pal
- Values
- Our Partners
- Our Manufacturing Process
- Environmental Sustainability Policy
2022: Pal was acquired by Enact, the SME fund managed by Leeds-headquartered private equity house Endless to secure future growth
2019: The British Retail Consortium (BRC) award us their highest possible accreditation, an AA Grade, for consumer products, adding to a raft of quality and regulatory successes.
2017: Our offices in Dubai moved into the Dubai Airport FreeZone, allowing us to improve services to our Middle East / GCC customers.
2016: Our goal of becoming Europe's most highly accredited wipes manufacturer in the area of quality management became a step closer through the achievement of British Retail Consortium accreditation (BRC).
2015: This year saw a major investment in new machinery to widen capabilities in the production of flow wrap wipes formats. At the same time, we also launched our PalTech Industrial Wipes Range across all markets worldwide.
2011: Our new range of Infection Control Wipes launched into healthcare markets around the world, under a new brand – Medipal.
2007: Continued growth created the need for new premises that could take the business forward, better responding to the needs of our customers all across the world. Moving our head office and operations to a new site in Lutterworth – our current home – enabled the development of an industry leading wipes manufacturing facility.
2005: We opened our first international office in Hong Kong as a response to strong growth in Asia Pacific, expanding routes to markets in the region. We also introduced a dedicated quality management team in the region.
2001: With an increasingly scientific approach, our R&D and Technical capabilities were improved with the development of our in-house Chemical and Microbiology Laboratories. Chemical formulating widened the development of wipes into new industry sectors.
1990: Wet Wipes manufacturing began with the acquisition of Fibre Treatments Ltd. Our first food hygiene wipes range were developed for use within kitchens and food factories, building our reputation for innovation in manufacturing.
1981: After a decade of growth, we moved to a new site, bringing all parts of the business under one roof for the first time. The Protection Works in Oadby would be our home for the next 30 years.
1973: Our own manufacturing began with the first range of specialist Chef's headwear. We also began exporting, with sales into Europe made for the first time. Pal Wear Disposables began to develop its brand and reputation around great quality, innovative hygiene products.
1970: Pal is first established as Pal Wear Disposables, importing paper and linen headwear from the USA and distributing to food outlets around Leicester, including the Brucciani Coffee Shops.
2019: The British Retail Consortium (BRC) award us their highest possible accreditation, an AA Grade, for consumer products, adding to a raft of quality and regulatory successes.
2017: Our offices in Dubai moved into the Dubai Airport FreeZone, allowing us to improve services to our Middle East / GCC customers.
2016: Our goal of becoming Europe's most highly accredited wipes manufacturer in the area of quality management became a step closer through the achievement of British Retail Consortium accreditation (BRC).
2015: This year saw a major investment in new machinery to widen capabilities in the production of flow wrap wipes formats. At the same time, we also launched our PalTech Industrial Wipes Range across all markets worldwide.
2011: Our new range of Infection Control Wipes launched into healthcare markets around the world, under a new brand – Medipal.
2007: Continued growth created the need for new premises that could take the business forward, better responding to the needs of our customers all across the world. Moving our head office and operations to a new site in Lutterworth – our current home – enabled the development of an industry leading wipes manufacturing facility.
2005: We opened our first international office in Hong Kong as a response to strong growth in Asia Pacific, expanding routes to markets in the region. We also introduced a dedicated quality management team in the region.
2001: With an increasingly scientific approach, our R&D and Technical capabilities were improved with the development of our in-house Chemical and Microbiology Laboratories. Chemical formulating widened the development of wipes into new industry sectors.
1990: Wet Wipes manufacturing began with the acquisition of Fibre Treatments Ltd. Our first food hygiene wipes range were developed for use within kitchens and food factories, building our reputation for innovation in manufacturing.
1981: After a decade of growth, we moved to a new site, bringing all parts of the business under one roof for the first time. The Protection Works in Oadby would be our home for the next 30 years.
1973: Our own manufacturing began with the first range of specialist Chef's headwear. We also began exporting, with sales into Europe made for the first time. Pal Wear Disposables began to develop its brand and reputation around great quality, innovative hygiene products.
1970: Pal is first established as Pal Wear Disposables, importing paper and linen headwear from the USA and distributing to food outlets around Leicester, including the Brucciani Coffee Shops.
We know that everything - from our customers and their needs to our own products and processes - can benefit from change., so we work proactively to keep us at the forefront of the industry.
We have achieved a huge amount in the last 50 years and have exciting plans for growth and new product development. Last year, over 40 countries found their hygiene and infection control solutions in Pal products and that number is set to grow.
In constantly striving for better ways to help our customers, we’re crafting new and exciting programs that will radically change the way some of our markets operate. Included in this progression are our sustainability plans, as we work to reduce our environmental impact. Behind the science are a global team of talented individuals, who we continue to invest in so they can do what they do best in a supportive environment.
As a global manufacturing business, we take our quality and regulatory requirements seriously. They form the basis of everything we do, underpinning all of our operations and informing every decision we make. We made it our mission to put quality first – it’s one of our core values – and so we have a total commitment to quality. Our ambition is to be the most highly accredited wipes manufacturer in the world.
At the heart of our quality systems is ISO9001, which we’ve held for many years now. ISO9001 is the world’s most widely recognised Quality Management System and helps us to continually monitor and manage quality across all operations.
We have also been awarded ISO13485, which is a standalone quality standard adapted from ISO9001 to regulate medical device manufacturing environments, building on the 9001 standards with more prescriptive requirements and even more thoroughly documented quality management systems. We are proud to have achieved this standard, which allows our products to carry the universally recognised CE mark.
The BRCGS Consumer Products Standard is aimed at manufacturers of consumer goods. It’s a vitally important accreditation in the food and beverage industry. We have been working with BRCGS for many years now, and in our latest audit in 2022 received an A grading.
Halal standards are key to the global success of our products in both food and non-food supply chains. The HFA approval we have achieved is based on some of the most advanced and detailed Halal Auditing Systems in existence today, covering our ingredients, premises, processes, packaging and logistics. The HFA approval means our customers can rest assured of our compliance to these standards.
This is a brief overview and we’re very proud of the processes we have in place. If you’d like to know more about any aspect of this vital area, please contact us and we’ll put you in touch with our Quality Manager.
Quality & Regulatory Requirements
At the heart of our quality systems is ISO9001, which we’ve held for many years now. ISO9001 is the world’s most widely recognised Quality Management System and helps us to continually monitor and manage quality across all operations.
Leading The Way In Medical Devices
We have also been awarded ISO13485, which is a standalone quality standard adapted from ISO9001 to regulate medical device manufacturing environments, building on the 9001 standards with more prescriptive requirements and even more thoroughly documented quality management systems. We are proud to have achieved this standard, which allows our products to carry the universally recognised CE mark.
Consumer Products Accreditation
The BRCGS Consumer Products Standard is aimed at manufacturers of consumer goods. It’s a vitally important accreditation in the food and beverage industry. We have been working with BRCGS for many years now, and in our latest audit in 2022 received an A grading.
Halal Certified
Halal standards are key to the global success of our products in both food and non-food supply chains. The HFA approval we have achieved is based on some of the most advanced and detailed Halal Auditing Systems in existence today, covering our ingredients, premises, processes, packaging and logistics. The HFA approval means our customers can rest assured of our compliance to these standards.
This is a brief overview and we’re very proud of the processes we have in place. If you’d like to know more about any aspect of this vital area, please contact us and we’ll put you in touch with our Quality Manager.
Brought to life in Leicester in the UK back in 1970, we’ve been blazing a trail around the world with our infection and contamination prevention solutions ever since. Making a difference to the people and communities that need us most.
What we do at Pal is much more than manufacturing hygiene wipes. We break the mould and push the boundaries of what is possible, and we encourage our people to do that too. Whether that’s breaking down barriers and collaborating with healthcare providers in third world countries, being kinder to the planet or sharing our prosperity with those around us.
We’re fuelled by our sense of adventure and a drive to connect with others. If you are too, you could be just what we’re looking for.
What we do at Pal is much more than manufacturing hygiene wipes. We break the mould and push the boundaries of what is possible, and we encourage our people to do that too. Whether that’s breaking down barriers and collaborating with healthcare providers in third world countries, being kinder to the planet or sharing our prosperity with those around us.
We’re fuelled by our sense of adventure and a drive to connect with others. If you are too, you could be just what we’re looking for.
Our Mission
Our high-quality, single-use hygiene and infection control products are made using pioneering science. With them, we’re here to help you in the fight against germs and infections.
Our Vision
Innovation against contamination. Trusted Hygiene + Protection.
Our Core Values
Trust
We build trust, we’re open and honest and deliver on our promises.
Innovation
We value the importance of finding new ways to approach opportunities and create new solutions that produce better outcomes.
Collaboration
We respect and value the importance of working together, sharing knowledge and expertise, wherever we are, for the benefit of all. We grow together.
Growth
We believe in the value of enabling and encouraging everyone to learn and grow with us, personally and professionally.
Our high-quality, single-use hygiene and infection control products are made using pioneering science. With them, we’re here to help you in the fight against germs and infections.
Our Vision
Innovation against contamination. Trusted Hygiene + Protection.
Our Core Values
Trust
We build trust, we’re open and honest and deliver on our promises.
Innovation
We value the importance of finding new ways to approach opportunities and create new solutions that produce better outcomes.
Collaboration
We respect and value the importance of working together, sharing knowledge and expertise, wherever we are, for the benefit of all. We grow together.
Growth
We believe in the value of enabling and encouraging everyone to learn and grow with us, personally and professionally.
We work with a wide range of business partners, specialists and industry organisations. We couldn’t do what we do without them.
Professional organisations
BACS, British Association for Chemical Specialities
Emergo by UL
TSGE Consulting
Healthcare organisations
ABHI, HealthTech for Life
IPS, Infection Prevention Society
Medilink
BSI
Food & beverage organisations
Campden BRI, Food and Drink Innovation
The Society of Food Hygiene and Technology
SGS
Government of Dubai
Professional organisations
BACS, British Association for Chemical Specialities
Emergo by UL
TSGE Consulting
Healthcare organisations
ABHI, HealthTech for Life
IPS, Infection Prevention Society
Medilink
BSI
Food & beverage organisations
Campden BRI, Food and Drink Innovation
The Society of Food Hygiene and Technology
SGS
Government of Dubai
Constant innovation and commitment to quality within manufacturing processes helps ensure we remain market leaders across all of our products, including;
Product Formulations
Disinfectants and detergents including Alcohol, Chlorine, Chlorhexidine, Triamine, and Quats.
Materials
Tritex®, Power Scrub, Spunlace, Airlaid, and Thermobond webbing materials according to application. V-fold or interleaved.
Packaging Options
Buckets, canisters, and flexible packaging solutions with pre-printed and/or label-applied information.
All product testing and quality control takes place within the purpose built, on-site laboratory at our head office in Lutterworth, UK. Pairing this central location with first-class logistics means we can serve customers efficiently and effectively.
At Pal, we are committed to improving environmental sustainability performance throughout every stage of our operations.
We recognise that our activities, products and services can impact the environment but that also, climate change can also affect our operations, and it is our responsibility to eliminate or reduce these impacts. By maintaining an Environmental Management System (EMS) certified to ISO14001 we will effectively manage our environmental risks and opportunities and associated environmental aspects.
Our Achievements in 2022
- Overall carbon emissions were down 57% from 8,468tCO2e to 3,658tCO2e
- Gas Consumption decreased by 42.5%
- Electricity Consumption decreased by 14%
- We operate a zero landfill policy with 55.6% of total waste sent for energy recovery and 42.6% being recycled.
- Total Waste fell by 32% from 168 tonnes to 115 tonnes from the previous year
- General waste 64 tonnes
- Recycling waste 49 tonnes of which:
- Recycling of paper and board increased by 71% to 6 tonnes
- Plastic recycling increased by 54% to 4.3 tonnes
- Pallet recycling increased by 6% to 34.4 tonnes
- We continue to improve our recycling rates which increased by 4% from the previous year.
- Hazardous waste 2 tonnes
- Increased the number of suppliers with environmental credentials – 32% of raw suppliers held ISO14001 in May 21, increasing to 38% in Jan 22
- Two additional vehicle charging points were installed onsite, making a total of six charging points
- Transformed a reactive maintenance plan to a proactive preventative maintenance plan to improve efficiencies
- We will improve our resource efficiency practices through product design innovation and streamlined manufacturing processes which will further reduce waste generation.
